Privacy Policy

The House of Drake is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, enquire about membership, book events or interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

o Name

o Email address

o Telephone number

o Postal address

o Membership application details

o Event booking information

o Payment information (where applicable)

o Communication preferences

o Any information you provide when contacting us or requesting concierge services We may also collect technical information such as your IP address, browser type, device information and website usage through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

o Process membership applications

o Manage your membership

· Send newsletters, invitations and updates (where you have chosen to receive them)

· Improve our website, services and member experience

· Meet our legal and regulatory obligations

We will only send marketing communications where you have provided your consent or where we have a legitimate interest in doing so. You may unsubscribe at any time.

3. Sharing Your Information

We respect your privacy and will never sell your personal information.

We may share your information with carefully selected third-party providers where necessary to deliver our services, including:

· Event venues

· Hotels and hospitality partners

· Payment providers

· Technology and website providers

· Professional advisers where required by law

All third parties are required to process your information securely and in accordance with applicable data protection legislation.

4. Data Security

We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse or disclosure.

Whilst no online transmission can ever be completely secure, we continually review our security practices to help protect your data.

5. Data Retention

We will retain your personal information only for as long as necessary to provide our services, fulfil our legal obligations and resolve any disputes.

When your information is no longer required, it will be securely deleted or anonymised.

6. Your Rights

Under UK data protection legislation, you have the right to:

· Request access to your personal information

· Request correction of inaccurate information

· Request deletion of your data where appropriate

· Restrict or object to certain processing activities

· Withdraw your consent to marketing communications at any time

· Request a copy of the personal data we hold about you

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

You can manage or disable cookies through your browser settings, although this may affect certain features of the website.

8. Third-Party Links

Our website may contain links to third-party websites or partner organisations.

The House of Drake is not responsible for the privacy practices or content of external websites, and we encourage you to read their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our services.

Any updates will be published on this page with the revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

The House of Drake Website: www.thehouseofdrake.co.uk Email: Samantha@thehouseofdrake.co.uk

If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.